Provider availability and settings are managed under:
Amelia → Settings → Provider Details
The provider profile contains five tabs:
- Details
- Assigned Services
- Work Hours
- Days Off
- Special Days
Learn how to use Works Hours, Days Off and Special Days to customise provider availability for any day or time. Details and Assigned Services don’t affect scheduling or availability.
Set regular Work Hours in Amelia
How it works in the free version:
This is where you set the repeating weekly schedule.
- Select each day of the week
- Add one or more time ranges when the provider is available
e.g.- 9:00–12:00
- 13:00–17:00
Amelia treats anything outside these time ranges as unavailable.
This is how you create breaks — simply leave a gap between time ranges.
Set Days Off in Amelia
Use this tab to block out days the provider cannot work.
Options include:
- Single days (e.g. a public holiday)
- Multi-day ranges (e.g. annual leave, shutdown period)
Any day added here becomes fully unavailable in the booking calendar.
Set Special Days in Amelia
This tab allows you to set custom working hours for specific dates.
Special Days override the regular weekly working hours for those dates.
You can use this to handle things like:
- A one-off extended day (e.g. open 8am–8pm on Dec 22)
- A shortened day (e.g. 10am–2pm on a particular Friday)
- A different schedule for a one-day event
To use it:
- Add a date
- Enter one or more working time intervals for that date
These custom hours apply only to that date.
How Amelia Generates Final Availability
Amelia combines the settings from:
- Work Hours (regular weekly schedule)
- Days Off (completely blocked days)
- Special Days (one-off custom schedules)
- Assigned Services
- Existing bookings
- Service duration and buffer time
The booking form will then show only the valid time slots.